Terms and Conditions
Detailed description of goods
SNAKE SHIELD, a subsidiary of FRONTIER FLY FISHING is a business in the retail and wholesale industry that markets and sells protective leggings, specifically aimed at the prevention of snake bites.
Delivery policy
Shipping Method – We use The Courier Guy’s door-to-door service.
Tracking – You will receive a tracking number via The Courier Guy’s portal with your tracking number and tracking details. The Courier Guy will send out tracking information as your parcel passes through its system. You can also track you parcel on their portal.
Cost – Our delivery fees are at a set rate of R150 for all on-line orders.
Delivery Time – The Courier Guy will deliver your parcel within 5 days of collection from our offices.
In-Store Collection – We also offer a curbside or in-store collection option for those clients who wish to collect their orders from us, or have orders collected by their preferred courier company.
Export restriction
The offering on this website is available to South African clients only.
Return and refunds policy
The provision of goods and services by SNAKE SHIELD is subject to availability. In cases of unavailability, SNAKE SHIELD will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.
All products carry a manufacturer guarantee or are covered under the Consumer Protection Act of South Africa
Customer privacy policy
SNAKE SHIELD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa or MasterCard credit cards, or by bank transfer into the FRONTIER FLY FISHING bank account, the details of which will be provided on the confirmation of order email, or on request.
Credit card acquiring and security
Credit card transactions will be acquired for SNAKE SHIELD via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by SNAKE SHIELD separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Merchant outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Responsibility
SNAKE SHIELD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and SNAKE SHIELD chooses South Africa as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
SNAKE SHIELD may, at its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by SNAKE SHIED, a subsidiary of FRONTIER FLY FISHING (Close Corporation) based in South Africa trading as FRONTIER FLY FISHING and with registration number 2008/074105/23
SNAKE SHIELD contact details
Support : info@snakeshield.co.za
Support: +27 11 463 9048